Terms of Service
Effective date: May 14, 2026
Last updated: May 14, 2026
These Terms of Service (“Terms”) govern your access to and use of Parsec Collector, a forensic evidence collection platform operated by Parsec Cyber, a DBA of MGJH Advisors Inc., a [STATE] corporation (“Parsec,” “we,” “us,” or “our”). By accessing or using Parsec Collector, you agree to be bound by these Terms. If you do not agree, do not use the service.
Questions about these Terms? Contact us at legal@parseccyber.com.
1. Who these Terms apply to
Parsec Collector is used by three groups, each with different roles and responsibilities:
Attorneys and forensic examiners (“Customers”) subscribe to Parsec Collector and use it to manage evidence collection matters. Customers are responsible for ensuring all collections are legally authorized and conducted in compliance with applicable law.
Custodians are individuals whose data is collected through Parsec Collector at the direction of a Customer. Custodians interact with the service only to authorize a specific collection and do not enter into a subscription with Parsec.
Organization administrators manage a Customer account on behalf of a law firm, corporate legal department, or forensic services firm.
These Terms apply primarily to Customers. Separate provisions applicable to Custodians are set forth in Section 5.
2. Description of the service
Parsec Collector is a software platform that enables Customers to forensically preserve electronically stored information (“ESI”) from custodian devices, cloud email accounts, and cloud storage services for use in litigation, regulatory investigations, internal investigations, and other legal matters.
The service includes:
- A web-based dashboard for managing cases, custodians, and collections
- A desktop agent installed on custodian devices to facilitate collection
- Server-side collection infrastructure that retrieves data from cloud providers via authorized APIs
- Forensic packaging of collected evidence with cryptographic integrity verification and chain of custody documentation
- Secure cloud storage of collected evidence packages
Parsec Collector is a collection and preservation tool only. It does not provide legal advice, practice law, or determine what evidence is legally required or relevant to any matter. All decisions about what to collect, from whom, and for what purpose are the sole responsibility of the Customer.
3. Account registration and eligibility
3.1 Eligibility
Parsec Collector is intended for use by:
- Licensed attorneys and law firms
- Certified forensic examiners and digital forensics professionals
- Corporate legal departments and in-house counsel
- Litigation support vendors acting under attorney supervision
You must be at least 18 years old and legally authorized to enter into contracts to use Parsec Collector. By registering, you represent that you meet these requirements.
3.2 Account registration
To access Parsec Collector, you must create an account by providing accurate and complete information including your name, organization, email address, and payment information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must notify us immediately at security@parseccyber.com if you suspect unauthorized access to your account.
3.3 One account per organization
Each subscribing organization receives one account. Multiple users within an organization may be added as authorized users under that account subject to your subscription plan.
4. Customer responsibilities and legal authorization
4.1 Legal authority requirement
This is the most important provision in these Terms. Before using Parsec Collector to collect data from any custodian or from any account or device, you represent and warrant that you have obtained all legally required authorizations, including one or more of the following as applicable:
- A valid court order, subpoena, or legal hold requiring preservation of the custodian’s data
- The custodian’s informed, voluntary, and documented consent to the collection
- Proper legal authority as an employer collecting from company-owned accounts or devices
- A preservation obligation arising from litigation hold or regulatory requirement that applies to the data being collected
- Any other lawful basis applicable under the laws of the relevant jurisdiction
Parsec does not verify and is not responsible for whether any particular collection is legally authorized. You, the Customer, are solely responsible for ensuring that each collection you initiate complies with all applicable laws, including but not limited to the Electronic Communications Privacy Act (ECPA), the Computer Fraud and Abuse Act (CFAA), state wiretapping and privacy statutes, the General Data Protection Regulation (GDPR) where applicable, and any applicable professional conduct rules governing attorneys.
4.2 Prohibited collections
You may not use Parsec Collector to:
- Collect data from any person without lawful authorization
- Collect data for purposes unrelated to legitimate legal, regulatory, or investigative matters
- Collect data belonging to individuals in jurisdictions where such collection would violate local privacy law without first obtaining required authorizations
- Conduct surveillance of any person without their knowledge where such surveillance is prohibited by law
- Collect data for personal purposes unrelated to a legitimate legal matter
- Resell, sublicense, or provide access to Parsec Collector to unauthorized third parties
4.3 Custodian notification
Where applicable law or professional conduct rules require you to notify a custodian that their data is being preserved or collected, you are solely responsible for providing such notification. Parsec’s collection workflow includes a custodian consent mechanism, but using that mechanism does not substitute for any additional notices you may be legally required to provide.
4.4 Accuracy of information
You are responsible for the accuracy of all information you provide to Parsec, including custodian names, email addresses, and matter descriptions. Parsec is not responsible for collections that are misdirected due to inaccurate information you provide.
4.5 Professional conduct rules
If you are a licensed attorney, you are responsible for ensuring your use of Parsec Collector complies with all applicable Rules of Professional Conduct, including rules governing competence, confidentiality, supervision of non-lawyers, and use of technology in legal practice.
5. Custodian provisions
5.1 Custodian authorization
When a Customer invites you to participate in a collection as a custodian, your decision to install the Parsec agent and authorize access to your accounts and devices is voluntary. By clicking “Allow” on the OAuth consent screen presented by Google, Microsoft, or another provider, you are authorizing Parsec to access your specified accounts for the purpose of preserving evidence as described to you in the authorization flow.
5.2 Scope of collection
Parsec will only collect data within the scope of what you authorized. You can review the specific accounts and data types being accessed before you authorize. You can revoke Parsec’s access to your Google account at https://myaccount.google.com/permissions and to your Microsoft account at https://myaccount.microsoft.com at any time.
5.3 Custodian rights
As a custodian, you have rights over your personal data as described in our Privacy Policy at https://parseccyber.com/privacy. For questions about a specific collection or to request deletion of your data, contact privacy@parseccyber.com.
5.4 Custodian relationship with the attorney
Your primary legal relationship regarding the collection is with the attorney or examiner who invited you, not with Parsec. Parsec is a technology platform acting as a data processor on behalf of that attorney. Legal questions about why your data is being collected, what it will be used for, or what rights you have regarding the legal matter should be directed to the attorney.
6. Data ownership and intellectual property
6.1 Your data is yours
All evidence data collected through Parsec Collector — email messages, files, device data, and other ESI — belongs to you (the Customer) or to the relevant parties in the legal matter. Parsec claims no ownership over collected evidence.
6.2 License to process your data
By using Parsec Collector, you grant Parsec a limited, non-exclusive license to store, process, and transmit your data solely for the purpose of providing the service to you. This license terminates when you delete the data or close your account.
6.3 Parsec’s intellectual property
The Parsec Collector platform — including the software, web interface, desktop agent, forensic processing infrastructure, documentation, and all other components — is owned by MGJH Advisors Inc. and protected by copyright, trade secret, and other intellectual property laws. These Terms do not grant you any rights in Parsec’s intellectual property beyond the limited right to use the service as described herein.
6.4 Feedback
If you provide feedback, suggestions, or ideas about Parsec Collector, you grant Parsec the right to use that feedback without restriction or compensation to you.
7. Subscription, payment, and cancellation
7.1 Subscription plans
Parsec Collector is available on subscription plans as described at https://parseccyber.com/pricing. Plan details, including features, usage limits, and pricing, are incorporated into these Terms by reference.
7.2 Payment
You agree to pay all fees associated with your selected plan. Fees are billed in advance on a monthly or annual basis as specified at checkout. All fees are in US dollars. Payment is processed by our payment processor (Stripe); by providing payment information you agree to Stripe’s terms of service.
7.3 Taxes
You are responsible for all applicable taxes on your subscription. Where Parsec is required by law to collect taxes, they will be added to your invoice.
7.4 Late payment
If payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 10 days, we may suspend your account until payment is received.
7.5 Cancellation
You may cancel your subscription at any time through the dashboard or by contacting support@parseccyber.com. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods except where required by applicable law.
7.6 Price changes
We may change subscription pricing with 30 days’ advance notice by email. Continued use of the service after the price change takes effect constitutes acceptance of the new pricing.
8. Data security and storage
8.1 Security measures
Parsec implements industry-standard security measures to protect your data, including encryption in transit (TLS 1.2+), encryption at rest (AES-256 via AWS KMS), access controls, and immutable audit logging. Details are in our Privacy Policy.
8.2 Storage location
All data is stored on AWS infrastructure in the United States (us-west-1 region). If your matter involves data subject to specific jurisdictional storage requirements, contact us before using the service.
8.3 Data retention
Evidence data is retained for the duration of your subscription or per your configured retention policy. Upon account termination or at your request, evidence data is deleted within 30 days. Chain of custody records and authorization records are retained for 7 years as required for forensic evidentiary purposes, as described in our Privacy Policy.
8.4 Security incidents
In the event of a security incident affecting your data, we will notify you as required by applicable law, typically within 72 hours of discovery.
8.5 No guarantee of security
While we implement reasonable security measures, no system is perfectly secure. Parsec does not guarantee that unauthorized third parties will never be able to defeat our security measures. You use the service at your own risk with respect to security threats beyond our control.
9. Availability and service levels
9.1 Availability
We aim to make Parsec Collector available 24 hours a day, 7 days a week, but we do not guarantee uninterrupted availability. The service may be unavailable due to scheduled maintenance, unplanned outages, or circumstances beyond our control.
9.2 Scheduled maintenance
We will provide reasonable advance notice of scheduled maintenance that affects service availability, typically by email or dashboard notification.
9.3 No SLA for base plans
Service level agreements (SLAs) with uptime guarantees are available on enterprise plans only. Base subscription plans do not include an SLA.
10. Acceptable use
You agree not to:
- Use Parsec Collector for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to any part of the service or to other customers’ data
- Reverse engineer, decompile, or disassemble any part of the Parsec software
- Use the service in any way that could damage, disable, or impair our infrastructure
- Upload malicious code, viruses, or any software intended to damage or interfere with the service
- Misrepresent your identity or affiliation in your account registration
- Use automated means to access the service in ways not permitted by these Terms or our API documentation
- Resell or sublicense access to the service without our written permission
11. Disclaimers
11.1 No legal advice
Parsec Collector is a technology tool. Nothing in the service, its documentation, or any communications from Parsec constitutes legal advice. Parsec is not a law firm and does not practice law. You should consult a qualified attorney regarding your legal obligations in connection with any collection.
11.2 No warranty on evidence admissibility
While Parsec Collector is designed to produce forensically sound evidence packages consistent with NIST SP 800-86 and Federal Rules of Civil Procedure and Evidence, Parsec makes no warranty that evidence collected through the service will be admitted in any particular proceeding. Admissibility of evidence is determined by courts applying applicable rules of evidence and is beyond Parsec’s control.
11.3 As-is service
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. PARSEC DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.
12. Limitation of liability
12.1 Limitation
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PARSEC’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO PARSEC IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
12.2 Exclusion of consequential damages
IN NO EVENT SHALL PARSEC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF PARSEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.3 Essential basis
THE LIMITATIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND PARSEC. PARSEC WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.
12.4 Exceptions
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Parsec’s liability is limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Parsec, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of the service
- Your violation of these Terms
- Your violation of any applicable law, including any law governing the collection of evidence or personal data
- Any collection you conduct without proper legal authorization
- Any claim by a custodian or third party arising from a collection you initiated
- Your violation of any third party’s rights
14. Dispute resolution
14.1 Informal resolution
Before filing any formal legal proceeding, you agree to contact Parsec at legal@parseccyber.com and attempt to resolve the dispute informally. We will try to respond within 30 days.
14.2 Governing law
These Terms are governed by the laws of the State of [STATE], without regard to its conflict of law principles.
14.3 Jurisdiction
Any legal proceedings arising out of these Terms shall be brought exclusively in the state or federal courts located in [COUNTY, STATE], and you consent to personal jurisdiction in those courts.
14.4 Arbitration (optional — discuss with attorney before including)
[PLACEHOLDER — your attorney should advise whether to include a mandatory arbitration clause and class action waiver here. Many SaaS companies include these; some customers (particularly law firms) resist them. Given that your customers are attorneys, this is worth specific advice.]
14.5 Time limitation
Any claim arising out of or related to these Terms must be brought within one year of the date the claim arose. Claims not brought within this period are permanently barred.
15. Termination
15.1 Termination by you
You may terminate your account at any time by canceling your subscription and requesting account deletion at support@parseccyber.com.
15.2 Termination by Parsec
We may suspend or terminate your account immediately if:
- You materially breach these Terms and fail to cure the breach within 10 days of notice
- You use the service for any unauthorized or illegal collection
- You fail to pay fees after the grace period in Section 7.4
- We are required to do so by law or court order
- We determine in our reasonable judgment that continued service poses a legal, security, or reputational risk
15.3 Effect of termination
Upon termination, your right to access the service ceases immediately. Evidence data will be retained for 30 days following termination to allow you to download your evidence packages, after which it will be deleted. Chain of custody records are retained for 7 years as described in our Privacy Policy. Sections 4, 6.3, 11, 12, 13, 14, and 15.3 survive termination.
16. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email at least 30 days before the changes take effect. Your continued use of the service after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the service and cancel your subscription before the effective date.
17. General provisions
17.1 Entire agreement
These Terms, together with our Privacy Policy at https://parseccyber.com/privacy, constitute the entire agreement between you and Parsec regarding the service and supersede all prior agreements and understandings.
17.2 Severability
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
17.3 No waiver
Parsec’s failure to enforce any provision of these Terms is not a waiver of its right to enforce that provision in the future.
17.4 Assignment
You may not assign your rights under these Terms without Parsec’s written consent. Parsec may assign its rights under these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.
17.5 Force majeure
Parsec is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.
17.6 No third-party beneficiaries
These Terms do not create any third-party beneficiary rights except as expressly stated herein.
17.7 Contact
For legal notices: legal@parseccyber.com
For support: support@parseccyber.com
For privacy matters: privacy@parseccyber.com
Mailing address: Parsec Cyber, c/o MGJH Advisors Inc., [ADDRESS]